Training that doesn’t translate to the front desk creates a dangerous gap during an emergency. In Australia, the WHS Act 2011 requires PCBUs to maintain a safe workplace, which includes knowing exactly who is on site. Support must move beyond a manual to ensure your team can generate a real-time evacuation report under pressure.
Unmanaged site access is a liability under the WHS Act 2011
In Australia, you have a legal duty to manage the risks associated with visitors and contractors on your premises. In our work with Australian and US organisations, we’ve found that compliance fails when a system is installed but the staff aren’t trained to manage it daily.
Paper logs offer a false sense of security during a crisis
Most organisations rely on a manual process that doesn’t track who actually left the building. This leaves your evacuation team guessing during a real-time muster roll call.
- Paper logs fail to verify if a visitor ever checked out.
- Manual records are physically trapped at the reception desk during a fire.
- Contractors often bypass inductions when processes are manual and inconsistent.
- Disconnected spreadsheets create data silos across multiple site locations.
Digital systems turn compliance into operational certainty
A cloud-based visitor management system ensures that occupancy data is synced in real time and accessible from any authorised device. This converts a stagnant list into a live site occupancy report.
- Centralise all location visits electronically for detailed reporting across any number of entry points.
- Implement contractor induction as a mandatory pre-access process before check-in is permitted.
- Utilise offline / disconnected mode to maintain site occupancy records if the internet drops.
- Access 30-minute overview webinars to ensure reception staff understand the system’s operational flow.
- Deploy durable, Australian-manufactured hardware tailored to your environment, from corporate lobbies to harsh factory floors.
Time and People: Visitor Management That Works When It Has To
We convert complex compliance obligations into working infrastructure across Australia and the United States. In our experience implementing systems for organisations like TNT and various Australian councils, we ensure technology serves the safety goal. We protect your people through cloud-connected visitor management and real-time evacuation reporting.
Content prepared by Time and People — visitor and contractor management across Australia and the United States.