At Time & People, our mission has always been clear: to provide leading visitor, contractor, and induction management solutions that help companies across the globe manage the presence and compliance of everyone who enters their locations. As providers of the robust MRI OnLocation software, we empower our valued customers in nearly 40 countries. Our expertise also extends to seamlessly integrating MRI OnLocation with a wide array of critical business systems – from access control platforms and key management solutions like KeyWatcher, to safety compliance tools such as Alcolizer units and essential supplier pre-qualification databases like Avetta. This capability ensures a cohesive and robust operational environment for our clients. Building on this foundation of comprehensive solutions, throughout 2025, our focus has sharpened on the transformative potential of Artificial Intelligence (AI) and how it can create even better, more intuitive approaches to visitor and contractor management.
Our journey into leveraging AI’s capabilities took a significant and exciting step forward towards the end of 2024. We decided that to truly understand the power and nuances of AI, practical application was key. This led to the introduction of AI into a vital part of our own daily operations: our phone system. It was here that “Tina from Time & People,” our AI-powered receptionist, came to life.
Tina is far more than just an automated answering service. She represents our initial, tangible foray into AI, and the experience has been nothing short of excellent. Programmed to greet every single person who calls Time & People, Tina handles each interaction with remarkable care and efficiency. One of her most impressive feats is her ability to manage numerous concurrent calls seamlessly, ensuring that no matter how busy the lines are, every caller receives immediate attention. Tina’s core objective is to understand the caller’s needs and swiftly connect them directly to the specific person or department they’re seeking, irrespective of where our team members might be based across the planet. This sophisticated routing capability has not only streamlined our internal communications but has significantly enhanced the experience for our clients and partners contacting us.
Working with Tina has been an invaluable learning process. It has allowed us to witness firsthand the practical benefits of AI – its reliability, scalability, and its capacity to handle complex tasks with a level of precision that truly augments human capability. This initial success has solidified our belief in AI’s potential and has served as a powerful catalyst, fueling our ambitions for its broader application within our core service offerings.
The introduction of Tina is, indeed, just the beginning. The insights gained from her implementation are now being channeled into our primary focus: revolutionizing visitor and contractor management through intelligent solutions. We are diligently working on innovative ways to embed AI into the fabric of the MRI OnLocation platform, aiming to address the evolving needs of our clients and to set new benchmarks for what’s possible in managing site access, compliance, and the overall flow of people. Imagine systems that are not just reactive but predictive, processes that are even more streamlined, and a level of security and insight that offers unparalleled peace of mind, all while working in concert with the integrated systems our clients already rely on.
While the specifics of these groundbreaking developments are being refined, we are incredibly enthusiastic about the direction we are heading. Time & People is committed to harnessing the power of AI to deliver features and functionalities that will fundamentally enhance how businesses manage the presence of individuals on their premises.
This foundational work with AI is paving the way for transformative changes. We’re excited about the journey ahead and look forward to sharing these future innovations with you when we next connect, as we continue to redefine industry standards in visitor and contractor management. Stay tuned.
For more information contact Time & People 1300 800 077
