After a recent implementation with Adelaide High School I asked Shauna a couple of questions to see how WhosOnLocation Visitor Contractor Management software has helped the school move from a manual visitor and contractor system to an electronic more modern visitor management system.
· Could you share with us before WhosOnLocation was installed how did you manage the presence of visitors and contractors to your location?
Prior to WOL we used a series of folders held on our Reception folder – there were several folders and once Reception staff had a conversation with a visitor then we could determine which folder they would need to sign into. There were folders for support staff , relief staff, contractors, visitors. It was very messy and cluttered up the Reception counter. Now we have the one touch screen and a small printer for visitor badges and it is a much more streamlined process.
· After researching the market place for products what made you select Time & People to provide the WhosOnLocation Visitor and Contractor management software for your school? What were 3 key reasons for choosing the product?
The proposal from Time & People was quite comprehensive and provided all the information we needed to know if the product was suitable in our application
The product is Australian based whereas other products I researched were overseas based (eg US or UK) and only offered parts of what we were looking for.
The live demonstration and the ability to connect in real time with Time & People indicated to us that you had the ability to access new technology and skill your clients in its use. We wanted a 21st century product and you could deliver.
There is still a lot of potential in the software for us to access even more of its capacity and we are gradually expanding its use across the school.
· Your WhosOnLocation software was implemented by Time & People, how did you find this process and would you recommend Time & People to implement the WhosOnLocation Visitor, Contractor management software to other schools and businesses
The implementation process was very simple and we were well supported by Time & People through the process. Each time we had a query we received a quick response with very clear and explicit instructions. When we discussed with T&P what we wanted the software to do you listened and supported us to set up what we wanted or you noted our requirements and undated versions incorporated enhancements we were looking for. You understand the requirements of our school and have worked with us rather than telling us about the limitations of your product.
The ability to have the software loaded on an IPad for leadership to access and explore the potential of the product has been very beneficial.
We are definitely recommending the product to our colleagues in other schools and have a number of Principals from other sites who are considering implementing WOL.
· Finally how has WhosOnLocation assisted you to solve some of the original issues that were in place with the existing system?
The software is easy to navigate around and all leaders in our site can access the information any time as it is cloud based and in real time. The software has helped us monitor staff attendance on site and address issues of punctuality and irregular attendance, monitor visitors and who they are seeing and where they are located in the school, monitor contractors and confirm their hours on site avoiding overcharging issues.
The initial investment in the system and related hardware has proved more than worthwhile and we continue to explore its potential in our site as we become more familiar with the capacity of the software. There is the opportunity for cost savings in a number of areas such as asset management, chargeable hours by contractors and cost saving was an important factor in our procurement decision.
Thanks for your support during implementation and we will continue to correspond as we explore the software further.
Adelaide High School