Employees today can face many situations with face to face customer communication, banks because of the money aspect have the tightest public security of any business that deals daily with the public. We all know these security systems costs tens of thousands of dollars to implement, maybe hundreds of thousands.
Smoke solutions, drop down screens, bullet proof glass and more are all part of the systems used in banks today for the security of staff.
How can you give protection to your front line reception and admin staff without spending thousands of dollars setting up a solution. What if your reception staff could easily notify other members of staff or security or the local police in the event of a threatening situation.
After researching our customers who are using visitor reception software for visitor and contractor management we have discovered the need to introduce an easy to access alert procedure to allow the reception or admin staff to notify another member of staff or security or the local police in the event of a threatening situation.
Situations covered were mostly around aggressive or disgruntled customers who became abusive to front line staff who in many cases had no way at the time to escalate the issue to another staff member or security. Reception and admin staff had to work through the situation no matter how scary until the event was over then they could go and report the situation that had just occurred.
What if you could trigger an alert to another member of staff or security or the local police at the time of the situation occurring so you could receive support from where you sit. Give additional easy to access support for your employees front facing the public.